How much will I get back?

This will depend upon the specific details of your case.

How long will the claim take?

This depends on the particular case. We expect these cases will take some time to resolve, our experience is all claims are rejected the firms directly and the cases are then referred to the Financial Ombudsman Service where they are experiencing long delays in resolving complaints of this type.

What do I need to get started?

All you need to do is to fill in the form under 'Start your Claim' and send us details of your complaint and we'll get back to you as soon as possible, or give us a call on FREEPHONE 0800 0232 973.

What will you do for me?

Once we collected all the details of your complaint we will make a complaint directly to the firm. If necessary we will also arrange for the complaint to go to the Financial Ombudsman Service (FOS) depending on the details of your case.

What does your service cost?

This depends on the details of your case, there are different options available for us to handle your complaint, please contact us for further details.

How long have you been in business?

We have been in business since 1989, CLAIMS was the first business set up in the UK to help people who had lost money from bad financial advice. Since then we have helped thousands of people in a wide range of claims against Banks, Building Societies and Insurance Providers.

Can I complain without professional help from a firm like Claims-uk.co.uk?

Yes. Of course you can. It is important that you are aware of this so that you know all of your options at this stage - however please contact us to discuss your complaint and we will give advice on the next steps to take to avoid harming your complaint.

If you take your case to FOS there is no referral fee but it will be up to you to make your case. FOS does not represent consumers or think of ways to legitimately increase the value of your claim as we do. FOS is a mediation service which takes a midway stance between the complainant and the firm.

Winning our clients the maximum amount of money is our specialty and people come to us because they don't want to do all the work of fighting a big bank on their own. Banks and credit card firms have highly experienced complaint-handling staff backed by bevies of lawyers. They know how to drag out a complaint and make it time-consuming. Many people don't have the energy to pursue it through to the bitter end. If you ask us to represent you we will deal with the whole complaint on your behalf from start to finish taking the burden from your shoulders. The choice is yours.

If I instruct you to act for me can I cancel my agreement?

Of course you can. At any time. The Ministry of Justice stipulates a 14 day cooling-off period and there will be no charge whatsoever if you change your mind in the first 14 days after asking us to help provided you have not received compensation during this time. If you want to read our contractual agreement with clients press the "Start your claim" button read the forms which include our client agreement which sets out our terms of business. This explains that there will be a charge after the cooling-off period for canceling the agreement as we cannot afford to work for people, making phonecalls, writing letters, sending faxes and emails, carrying out complex calculations of loss etc. and then be told by clients "you're fired" - sometimes just before our clients know they are going to receive compensation.